Frequently Asked Questions

Updated regularly with our most frequently asked questions.

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How can I confirm that my order is processed successfully?


Once the order is placed, you will receive a confirmation by SMS and Email.


Do I have to be a Zain customer to buy from the Online Store?


No, Non-Zain customers can buy from the Online Store as well.


How can I check my order status?


You can check your order status by using the tracking functionality in the support section.


When should I expect my order to be delivered?


The order will be delivered within one to three working days.


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